Terms and Conditions

The following are the terms and conditions of https://arouseandcrave.com Online Service Agreement. Please read carefully.

Accessing the information on the https://arouseandcrave.com website means that you understand, accept, agree, and are bound to all the terms and conditions of this Agreement. Please leave the site now if you do not agree to these terms and conditions.

All references to https://arouseandcrave.com in this Agreement shall include the https://arouseandcrave.com website. Only individuals 18 years old and over can have access to https://arouseandcrave.com

Product Return Policies

You may claim a refund, return or exchange your purchased items when they are damaged or defective within 7 days of receipt of the items, 100% free of charge.

• We do not refund any shipping charges for returned or exchanged items.
• Once opened, electronic media products like CDs, DVDs, audio/video tapes or liquid products like lubes&lotions, bath and body products, cleaner sets etc., as well as batteries cannot be returned.
• In the unfortunate event of leakage or damaged liquid products your items shall be replaced 100% free of charge. Just contact our Customer Service immediately and we will act diligently to replace your items as soon as possible.
• For all orders, we kindly ask you to please allow up to 2 weeks to receive your replacement item(s) or refund

Cancellation Policy

Cancellation requests shall be considered when made within 24 hours after placing the order. However, when the shipment process has already been initiated the cancellation request cannot be entertained. No cancellations shall be entertained for products that https://arouseandcrave.com has offered for special occasions like Diwali, Valentine’s Day, etc. Cancellations shall not be possible for these are time limited occasion offers.

Reshipping Charges

In the event that your package is offered to the designated address and it is not accepted by anyone, the package will be automatically be returned to our warehouse. When we have to reship the parcel to your address again, shipping charges shall be applicable. These charges vary from INR 200-300 depending on the weight of the package. In order to prevent these additonal charges we strongly urge you to make sure you supply us with the right address and make yourself available for accepting the package when delivery is due. You shall be called prior to delivery to give you an early notification of the pending delivery.

Inventory Information

Not all of our company’s products are stored in our warehouses. This means that a product that is listed as “In Stock” may not readily be available for shipping right away. Rarely ,there may occur also cases wherein an item is in stock when an order is placed but sold out once the order is processed. In these cases, we re-stock the product at the shortest time possible and inform you the lead time after confirming your order.

NOTE: If an item is not in stock when an order is placed, the item will automatically be shipped to the consumer at no additional cost once it is received from the manufacturer.

Customs and Import Duties Information

We ship internationally. So there is no need to worry about customs. You should be aware of and comply with the rules and regulations of your country when it comes to the shipment of adult products. The company will not be held responsible if these products are confiscated in your country. Nor will it accept responsability for any legal conseuences that may come with importing our products into the country of your residency.

Customer Care

Requests and concerns should be submitted using the email forms that are found on the Contact Us page, and in other pages throughout the website. Our policy is to respond to all questions and feedback regarding our products and services as quickly as possible. There may sometimes be delays in the response times because of the fluctuating order volume but rest assured we would answer all your concerns.

General Information

Generally, the promotions we have include Sales,Kits, Deals, Coupons, and Discount Codes. However, there are also times when we introduce other kinds of promotions. When this happens, the new promotions will also follow these terms and conditions. Only one promotion can be used for each order. If more than one kind of promotion applies to your order, please use the one that is most effective for your purchases. All our promotions expire. All orders using the promotion should therefore be placed before the expiration date and time. Promotions used after the expiration date are not guaranteed.